Terms of Service

1. Description of service

Paketico is an e-commerce and shipping platform that allows users in the United States to buy products for their family in Cuba and send them their own packages, delivered door to door in every province. Own packages are picked up at the sender's address; we do not accept packages in person. We also offer a heavy cargo transport service within the state of Florida.

2. User accounts

You must be at least 18 years old to create an account and make purchases. To use our services, you must create an account by providing truthful and complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.

3. Products and orders

Products available on our platform are subject to availability. We strive to maintain accurate information about prices, descriptions, and inventory, but we do not guarantee that all information is free of errors.

All prices are displayed in US dollars (USD). Each catalog product price includes delivery to your recipient's door. We reserve the right to modify prices without prior notice. The applicable price will be the one in effect at the time you confirm your order.

4. Payments

Payments are made by Visa or Mastercard credit or debit card, on the secure payment page of our payment processor, TropiPay, which shows OPLOSSING SL as the merchant. Paketico never sees or stores your card numbers. By making a payment, you confirm that:

• You are the authorized holder of the payment method used.
• The payment information provided is correct and complete.
• You authorize the charge for the total amount shown to you before paying.

5. Shipping and deliveries

We deliver in Cuba, door to door. Each catalog product shows its own delivery time; own packages are delivered in 7 to 14 business days counted from pickup. These times are estimates and may vary depending on:

• The destination region.
• The weight and size of the package.
• Logistics and customs conditions.

6. Shipping your own packages

We pick up your package at your address, up to 100 miles from Miami, on the day and in the time window you choose. Each package must weigh 10 to 100 lb (whole pounds) and have a declared value of no more than $800. A shipment can carry up to three packages, one of each kind: “Food, hygiene and medicine”, “Miscellaneous” and “Durable goods”. Each item must go in the package of its kind; food, hygiene products, medicines and medical supplies travel alone in their package, not mixed with other items. Each package pays its own base fee plus its weight, and the pickup fee is charged once per shipment.

The final weight is confirmed once we have your package; if it differs from what you declared, we adjust the charge and notify you, and if it is lower, we refund the difference to your card.

We ship everything that United States law and Cuban customs allow; weapons, ammunition, explosives, flammable products, illegal drugs and counterfeits are not accepted. We check the package at pickup, but that check does not guarantee that the contents comply with the rules; that responsibility belongs to the sender. If you are not sure, ask Paketico AI or support before you ship it.

7. Transport service

Our heavy cargo transport service is available exclusively within the state of Florida. The price comes from the weight and the distance, and you see it before you pay.

8. Cancellations, refunds and delivery guarantee

Cancellations and refunds are governed by our Refund Policy. In short:

• Before pickup or dispatch: you may cancel and receive a full refund, including the pickup fee.
• After that: write to us and a person will review your case.
• Delivery guarantee: if your order or package is never delivered, we refund the full amount you paid.
• Damaged products: let us know within 7 days of delivery, with photos.
• How refunds are made: a person processes each refund manually to the original card.

9. Intellectual property

All content on the Platform, including but not limited to text, graphics, logos, images, software, and design, is the property of Paketico or its licensors and is protected by intellectual property laws.

You may not copy, modify, distribute, or reproduce any content from the Platform without prior written authorization.

10. Limitation of liability

To the maximum extent permitted by law, Paketico shall not be liable for:

• Indirect, incidental, or consequential damages arising from the use of our services.
• Losses caused by circumstances beyond our reasonable control.
• The content or practices of third-party websites linked from our Platform.

11. Governing law

These Terms are governed by the laws of the state of Florida, United States. Any dispute arising in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the state of Florida.

12. Changes to these terms

We reserve the right to modify these Terms at any time. Changes will take effect upon being published on the Platform. Continued use of our services after the publication of changes constitutes your acceptance of the modified Terms.

13. Phone support

Our phone, +1 (786) 947-4500, is answered first by an artificial-intelligence virtual assistant. Its answers are for information: the prices and conditions that apply are the ones Paketico shows you before you pay and these Terms. The assistant can make mistakes; for anything important, ask to talk to a person (Monday to Friday, 9am to 6pm, Eastern Time) or write to us.

Calls are recorded, as you are told at the start. The details are under "Calls to our phone number" in our Privacy Policy.

14. Contact

If you have questions about these Terms of Service, you may contact us at:

• Email: soporte@paketico.com
• Phone (calls only): +1 (786) 947-4500
• IMB Logistics LLC dba Paketico. Florida, United States.