Cookie Policy

Strictly necessary cookies

These cookies are essential for the platform to function. They cannot be disabled. They include:

• Authentication tokens: managed by Supabase to keep your user session active.

Functional cookies

These cookies enable enhanced functionality and personalization:

• Language preference (Español / English).
• Your choice about visit recording (Accept / No, thanks in the notice, or Allow / Don't allow in the Privacy Policy), kept in your browser's storage.

Analytics cookies

We use PostHog to understand how visitors use our website: which pages are visited and which actions are taken. PostHog keeps a visitor identifier in a cookie and in your browser's storage. This information is used to understand and fix usability problems and to improve our services.

PostHog also records masked replays of every visit to paketico.com and, only while you are signed in, of your visits to the store (shop.paketico.com) and the app (app.paketico.com): the layout of the screen and the page's own text (headings, buttons, products and prices), where you tap or click, mouse movement, scrolling, screen size, the page path and the timing of each action. Your personal data and that of your contacts and recipients (names, contact details, addresses, ID numbers), your messages and the notes on your shipments are always hidden, as is any text that looks like an email, a phone number or an ID number; what you type is hidden entirely and images are not recorded. In the store and the app nobody who is not signed in is ever recorded; accounts created on or after October 1, 2026 accepted this recording when they signed up; older accounts are recorded only if they allow it in the notice on the screen. You can turn it off at any time (in the app, under Account › "Visit recording"; in the store and on paketico.com, in each one's Privacy Policy, which describes it in detail).

In addition, to know how many people have Paketico installed, the app (app.paketico.com) and the installed store (shop.paketico.com) keep in your browser's storage a random device identifier, the last day each way of opening it (installed or in the browser) was counted, and the identifier of the last account signed in on it. It is not a cookie and is not shared with PostHog; it is described under "Installed app use" in the Privacy Policy.